Shipping & Returns

Shipping facts



We ship throughout the USA and Canada, and also Alaska, Hawaii, and Puerto Rico



Shipping time frame



Most order are shipped within 2 days, some products are Hand made to order by the manufacture and may take an additional week to ship.



Tracking Information



All tracking information is available via email, with the tracking number, carrier, and date shipped.



Shipping carriers



All orders are shipped via UPS and USPS



Return Policy



Vip Pet Supply, offers a 14-Day money back guarantee on all products from the day of receipt, you will receive instructions via our support center for procedures regarding product returns if you are unsatisfied with your product.




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